EMPLOYEE EXPERIENCE

Employee experience is a business differentiator. Creating frictionless and engaging employee experiences allows us to deliver efficiencies, attract and retain talent and enable better business performance, delivering a real competitive advantage.

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Employee experience is a complex topic, cutting across the whole organization with multiple components including culture, technology and the working environment. Effective collaboration is required across the entire business to drive successful outcomes. 

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In HR we have a valuable opportunity to address some of these elements in partnership with IT by simplifying, digitising and innovating to better enable the business. To harness the power of our people we must have strong foundations. We need to shift our mindset and thinking to re-design our HR process and technology architecture with an employee centric lens, through cross-functional collaboration and design thinking.

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For all of us the race is on to continually do more with less in our disruptive world where continual change is the new normal. We have multiple competing priorities, budget constraints and tighter resources. I’ve found that we also carry so much history within our individual organisations. We can find ourselves weighed down by legacy complexity, historic ways of working and resistance to change.

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This legacy often leaves us with processes and technology solutions which have been designed by HR and IT experts for experts, without the employee lens. Solutions for employees who, in their daily lives are used to a more seamless digital consumer experience. As a result, processes often don’t work effectively and employees need help to navigate them, driving waste into our teams.

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To unlock the true value of our people we need to make the shift from process – what needs to get done, to experience – how it feels for an employee when they're trying to get things done. 

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Whether you want to fix the basics or shape a much wider transformation, I can help. My approach consists of simple, impactful principles which will set you up for success.

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1.Shape a compelling reason for change

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In our change fatigued organisations, digital led inspiring storytelling is a powerful way of getting people on board, demonstrating the benefits if we get things right, rather than trying to enforce new ways of working.

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2.The power of collaboration

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The silo mentality belongs in the past. If we want sustainable business results a culture of true collaboration is critical across HR and beyond. A successful HR and IT partnership is the foundation for exceptional outcomes.

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3.Lead with simplicity

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Successful transformation is often as much about removing what you don’t need as creating what you do need. Working in collaboration to understand with each process or piece of technology how best to ensure compliance and the required outcomes, whilst shaping effective solutions with the employee experience at the core.

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4.Data and insights drive the right action

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Data makes the invisible - visible, and helps to connect the dots. Capturing the data points you need then turning your data into insights is essential in guiding your path to success. 

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5.Ask, listen and co-create

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Talking to your people about their experiences regularly to gain a true understanding of their reality, rather than perception. Designing with them not for them through cross-functional teams shaping fit for purpose solutions using agile principles to test, learn and iterate.

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My approach will help you realise better productivity through creating efficiencies and sustainable processes, deliver actionable insights through great data, provide much better employee experiences and ultimately business outcomes. All of which will help to free up HR teams to focus on more strategic, creative and value-adding activities.

 

Are you ready to transform your digital employee experience into a competitive advantage?

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